Vogt Careers

Product Specialist/ Customer Service

Vogt Industries is a Canadian manufacturing company located in Mississauga that specializes in the creation and distribution of premium kitchen and bathroom fixtures. Our commitment to pure quality, pure design and exceptional customer service is what makes us unique.

We are immediately seeking an individual who fits into our growing team for a full-time position who is highly driven, motivated and a self-starter.

The Product Specialist/ Customer Service Representative actively supports clients and co-workers with all technical product inquiries and issues. As a product specialist you will be responsible to complete all quality control (QC) requirements on all products received for distribution.

Responsibilities:

  • Connect with suppliers to gather technical and design specifications for new product
  • Perform QC on all products received
  • Technical knowledge of all products (training is provided)
  • Assemble Vogt products
  • Review and maintain list of parts required for stock to ensure optimal inventory levels
  • Schedule and dispatch technical service calls and parts where required and track all expenses
  • Respond to warranty inquiries
  • Assist all Vogt members in problem-solving situations, which require technical involvement or input
  • Answer customer inquiries pertaining to installation and technical specifications
  • Visit clients for service resolutions when needed
  • Maintain first class customer service by following organization standards
  • Document and input all client interaction into the internal system used by Vogt

Attributes and Qualifications:

  • 2+ years of experience in technical product knowledge (plumbing industry)
  • Outstanding communication skills, both written and spoken, with customers and co-workers
  • Task oriented and able to multitask
  • Excellent time management and organization skills
  • Strong problem-solving skills with solution-based approach
  • French is a plus
  • Accountable and reliable
  • Computer proficient

Schedule:

  • Monday to Friday (occasional weekend when required)

Benefits:

  • Vision, Dental and Medical Benefits
  • Basic life insurance
  • On-site free parking
  • Company events

Experience:

  • plumbing industry: 2 years minimum
  • customer service: 2 years minimum

Language:

  • English
  • French is a plus

We are looking for an exceptional candidate to grow within our organization.

Compensation will be based on experience.

Please apply with resume in confidence to: [email protected]

Vogt is an equal opportunities employer, and only those candidates with relevant experience will be contacted.

Job Type: Full-time, Permanent