FAQs

                        
We have a network of authorized dealers. Please call us on 1-888-215-8648 or email us at [email protected], and we will be happy to provide you with locations of dealers in your area. 
                      

We stand behind the quality of our products. All Vogt products are certified to be in compliance with the following codes:
                Uniform Plumbing Code (UPC)
                Natonal Plumbing Code of Canada  

Our products are in compliance with the following standards:  
                ASME A112.18.1-2018/CSA B125.1-18

Simply rinse the faucet with warm water and dry the faucet with a soft cloth. Avoid using strong detergents and harsh chemicals. Cleaning with a damp non-abrasive cloth and wiping it dry should keep your product looking great.

Always wipe dry any water from the faucet surface. If the water is allowed to evaporate from the surface of the faucet it can lead to a build up of mineral deposits. To remove water spots, use warm water and a soft damp cloth. Harder water stains may be removed using a 50/50 solution of white vinegar and water. Make certain to rinse the faucet thoroughly with water afterwards.

No, our sinks are made of high-quality SUS 304 stainless steel that do not rust. You may come across reddish brown spots on your sink that might look like rust. These can appear for a variety of reasons, such as from using steel wool pads or leaving a cast iron pot in the sink. These marks are only on the surface and best dealt with if they are cleaned right away.

Cleaning your sink on a daily basis with soap and water is recommended. For more stubborn stains there are many stainless steel cleaners that are available on the market that work very well. When using these cleaners, it is important to follow the instructions on the label. The use of these cleaners with a light scouring pad can be used to remove light scratches and bring the shine back to your sink.

PVD is an acronym for Physical Vapour Deposit. It is a manufacturing technique used to create a durable, long lasting finish. During the process the finish is bonded directly to the brass that makes up the body of your faucet, rather than a coating that is applied over the metal. The result is a faucet that provides protection from scratches and corrosion.

The coating is applied by electroplating. Creating a chemical bond to the metal of your faucet, the plating is a permanent addition to the surface of the base metal. This means that it will not naturally fall off or separate from the faucet itself.

Vogt offers a limited lifetime warranty against defects in material and workmanship. A full description of our warranty is available on our website. If you are in need of replacement parts please contact us at [email protected] and one of our technical specialists will follow up on your request. It is always important to have as much information as possible, including model numbers and an original proof of purchase. A description of the issue along with photos are usually helpful.

A thermostatic system allows the user to set the temperature for their shower. Depending on usage and water quality it is recommended to adjust the temperature of your shower system from time to time to prevent mineral build up on the main cartridge. If you are having trouble adjusting the temperature in your shower, the removal of the cartridge and soaking it vinegar can help break up the mineral deposits and solve the issue. If this does not work please contact us at [email protected]. 

Occasionally debris and or minerals will block the opening that the water flows through causing a vibration and noise. Our shower systems are equipped with service / check stops which allow you to service the cartridge without having to turn the water off to the whole home.  Removing the check stops and flushing them with clean water usually resolves this issue. If the parts are very calcified, soaking them in vinegar may be necessary.

Our faucets are equipped with aerators that can be removed and cleaned from debris or mineralization. It may be necessary to soak them in vinegar to break up any built-up minerals from the water.